Ontario
theScore Bet’s Customer Support team will respond within five (5) business days from receipt of your complaint. If you feel that you have not received a satisfactory or complete resolution of your issue after this 5 business day period, you may contact iGaming Ontario regarding your complaint. Please note that all complaints or concerns should only be brought to iGaming Ontario if you believe that you have exhausted all reasonable means to resolve the complaint directly with theScore Bet.
To escalate your complaint or concern to iGaming Ontario, please contact iGaming Ontario’s Customer Care and Dispute Resolution department by visiting https://igamingontario.ca/en/player/player-support
Alberta
If you are an Alberta player and would like to submit a complaint regarding theScore Bet’s products, services, promotions, account management, deposits, withdrawals, responsible gaming measures, or any other aspect of your experience, please contact our Customer Support team.
Customer Support is available 24 hours a day, 7 days a week through Live Chat or by email at support@thescorebet.com. For more information on how to contact Customer Support, please see our Contact theScore Bet article.
When submitting a complaint, please provide the email associated with your account, date of birth, and as much detail as possible about the issue, including any relevant dates, transactions, screenshots, or supporting information.
Once your complaint is received, our team will review the information provided, investigate the matter, and respond with the outcome of our review within five (5) days. Depending on the nature of the complaint, we may request additional information to assist with our investigation.
Complaint resolution may include an explanation of our decision, corrective action where appropriate, or information regarding any additional review or escalation options that may be available. All complaints are reviewed and resolved based on the facts of the matter, theScore Bet’s House Rules, Terms and Conditions, and applicable regulatory requirements.