Should you have a dispute related to the use of theScore Bet and Hollywood Casino, our Customer Support department will do everything in its power to resolve it within seventy-two (72) hours of your initial contact. In the unlikely event you deem our solution unsatisfactory, and your issue remains unsolved our Customer Support department will be happy to provide additional escalation path for you, if needed.
Arizona
- You may also contact the Arizona Department of Gaming with any comments or complaints here.
Colorado
- You may also contact the Colorado Division of Gaming with any comments or complaints here.
Illinois
- If you would like to submit a complaint to the Illinois Gaming Board, you can do so here.
Indiana
- In the event Customer Support is unable to resolve your issue or complaint to your satisfaction, you may choose to escalate the matter to the Indiana Gaming Commission. The Indiana Gaming Commission requires that all patron comments, or complaints, are submitted in writing. Comments and complaints may be submitted to the Indiana Gaming Commission by clicking the link here.
Iowa
- You may also contact the Iowa Racing and Gaming Commission with any comments or complaints via email at irgc@iowa.gov, by calling (515) 281-7352 or by completing their contact form.
Kansas
- Formal complaints can be made with the Kansas Racing and Gaming Commission here.
Kentucky
- Formal complaints can be made with the Kentucky Horse Racing Commission here.
Louisiana
- You may also contact the Louisiana Gaming Control Board with any comments or complaints here.
Massachusetts
- You may also contact the Massachusetts Gaming Commission with any comments or complaints here.
Maryland
- You may also contact the Maryland Lottery and Gaming with any comments or complaints here.
Michigan
- To submit a complaint to the Michigan Gaming Control Board please fill out the form found here.
Missouri
- To submit a complaint to the Missouri Gaming Commission please fill out the form found here.
New Jersey
- You may also contact the NJDGE with any comments or complaints via email at info@njdge.org or by calling (609) 984-0909 and additional contact information is available at https://www.njoag.gov/contact-dge/.
New York
- For complaints you may contact the New York Gaming Commission here.
North Carolina
- Customers have the right to submit a dispute to the North Carolina State Lottery Commission at:
- North Carolina State Lottery Commission
2728 Capital Blvd., Suite 144,
Raleigh, N.C. 27604
https://ncgaming.gov/
- North Carolina State Lottery Commission
Ohio
- You may also contact the Ohio Casino Control Commission with any comments or complaints here.
Pennsylvania
- You may also contact the Pennsylvania Gaming Control Board with any comments or complaints here.
Tennessee
- You may also contact the Tennessee Sports Wagering Council with any comments or complaints here.
Virginia
- In the unlikely event you deem our solution unsatisfactory, and your issue remains unsolved, you may contact the Virginia Lottery here.
West Virginia
- You may also contact the West Virginia Lottery Commission with any comments or complaints via their Sports / iGaming Complaint Form.
Ontario
If you have any concerns or complaints please contact support@thescore.bet
theScore Bet’s customer care and dispute resolution (“CCDR”) program was developed to ensure theScore Bet responds to player complaints and disputes in accordance with its operating agreement with iGaming Ontario ("iGO"), including but not limited to iGO’s Customer Care and Dispute Resolution Policy. theScore Bet responds to player complaints, disputes and inquiries in a timely, fair, transparent and appropriate manner. All player complaints and disputes will be adjudicated in accordance with Ontario law, pursuant to Section 29 of the Terms of Use.
Player’s may initiate complaints through any of the following communication channels: live chat in theScore Bet app, telephone at 1-855-550-1238 or by emailing support@thescore.bet. theScore Bet endeavours to respond to player complaints and disputes in a timely manner, and in any event within five (5) business days from the date the player formally raises a complaint. theScore Bet also endeavours to resolve all player complaints within ninety (90) days from the date of the complaint. If you feel you have exhausted all reasonable means of resolving your complaint directly with theScore Bet, you may contact iGO’s Customer Care and Dispute Resolution department by visiting https://igamingontario.ca/en/player/player-support. For more details regarding our CCDR program, please visit https://thescore.bet/help/ca-on-ccdr.
theScore Bet’s CCDR program will be made available to players free of charge, and will not apply to complaints that relate to the interpretation or application of applicable law or the actions or inactions of any governmental authority.
Alberta
If you are an Alberta player and would like to submit a complaint regarding theScore Bet’s products, services, promotions, account management, deposits, withdrawals, responsible gaming measures, or any other aspect of your experience, please contact our Customer Support team.
Customer Support is available 24 hours a day, 7 days a week through Live Chat or by email at support@thescorebet.com. For more information on how to contact Customer Support, please see our Contact theScore Bet article.
When submitting a complaint, please provide the email associated with your account, date of birth, and as much detail as possible about the issue, including any relevant dates, transactions, screenshots, or supporting information.
Once your complaint is received, our team will review the information provided, investigate the matter, and respond with the outcome of our review within five (5) days. Depending on the nature of the complaint, we may request additional information to assist with our investigation.
Complaint resolution may include an explanation of our decision, corrective action where appropriate, or information regarding any additional review or escalation options that may be available. All complaints are reviewed and resolved based on the facts of the matter, theScore Bet’s House Rules, Terms and Conditions, and applicable regulatory requirements.